Shipping Policy

Schrodingers Solutions (Pty) Ltd ("we," "our," or "us") is committed to ensuring a smooth and reliable shipping process for our customers. This Shipping Policy outlines how we handle the shipment of products, delivery timelines, costs, and other related information.

We currently ship within South Africa and to select international destinations. If you are outside our standard shipping zones, please contact us to discuss potential shipping options.

We use trusted courier and logistics partners to ensure timely deliveries. Estimated shipping times are as follows:

• Local (South Africa): 3-7 business days

• Regional (SADC Countries): 7-14 business days

• International Shipping (Outside Africa): 14-21 business days (subject to customs clearance)

Delivery times may vary due to factors such as order volume, product availability, courier delays, and customs processing.

Shipping costs are calculated at checkout based on:

• Destination (local, regional, or international)

• Weight & dimensions of the package

• Shipping method chosen

For bulk orders or special shipments, please contact us for a custom shipping quote.

• Orders are typically processed within 1-3 business days after payment confirmation.

• You will receive an email with tracking details once your order has been dispatched.

• Orders placed on weekends or public holidays will be processed on the next business day.

For international orders:

• Customers are responsible for any applicable import duties, taxes, and customs fees.

• Delays caused by customs clearance are beyond our control.

• Ensure compliance with local import regulations before placing an order.

Once your order has been shipped, we will provide a tracking number via email. You can track your shipment using the courier’s tracking portal.

While we strive to meet estimated delivery times, delays may occur due to:

• Weather conditions

• Courier service disruptions

• Customs clearance delays (for international orders)

• High order volumes (e.g., holiday seasons)

If your order is delayed beyond the expected timeframe, please contact us for assistance.

• If your package is lost or damaged in transit, please notify us immediately.

• We will work with the courier service to investigate and resolve the issue.

• If a package is marked as delivered but not received, please check with neighbors or your local delivery center before contacting us.

• If a package is returned to us due to an incorrect address or failure to collect, the customer is responsible for reshipping costs.

• Refunds will be processed minus shipping fees for unclaimed orders.